How can we help?
Help with your library, collections, account and subscriptions.
Contact support
zztjdalszz13@gmail.comTell us your app version, device model, iOS version, what you expected and what happened. For subscription issues, include the Support ID in Settings > Subscription. For sign-in or account deletion, include the Account support ID in Settings > Account. Do not send passwords or verification codes. Only attach images you are comfortable sharing.
Why are some photos missing?
Check SlideAlbum's Photos permission in device settings. With limited access, only allowed items are visible. If an original is in iCloud, opening or sharing it may require a download.
Does deleting a collection delete its photos?
No. Collections are references to items in your system library. Pending deletion is also separate from final system-library deletion. Confirmed system deletion can affect iCloud Photos.
How do I share?
Use Share for the current photo or selected photos and videos, then choose an app or recipient in the system share sheet. The receiving app controls its own size limits and delivery.
How do I change a cover?
Press and hold a collection for about 0.7 seconds to open its editing options, then choose a cover from that collection. Adding new items does not replace a cover you selected. If the chosen cover is removed or moved to pending deletion, another available item is used.
How do I restore my subscription?
Use Restore purchases in the app and the Apple account used for the purchase. Optional SlideAlbum Apple sign-in connects the verified subscription identity. Photo collections themselves remain on each device. If your current plan is already active, restoring purchases keeps the same plan. If you see ‘No active subscription to restore,’ check the Apple Account used for your subscription and whether the subscription has expired.
Why is my current plan unchanged after switching plans?
Changes to billing period or subscription level may take effect at the next renewal. Your current plan reflects verified access. Check Apple subscription management for the effective date.
How do I cancel or delete my account?
Cancel subscriptions in Apple's subscription settings. To delete a SlideAlbum account, open Settings > Account > Delete account and verify your Apple identity. Account deletion does not cancel billing or delete local photos and collections.
What happens if an ad is unavailable?
The app continues to let you use your local photos. Basic ad opportunities occur after 100 items moved to pending deletion. Plus and Pro do not show these interstitial ads.